Voucher Queries:

Once an order is placed for a voucher, the order will not be processed until proof of payment has been made. Once POP is received we will start the ordering process

 Only once payment reflects will the Order be dispatched.

Delivery times:

• SMS – 24 -48 hrs based on the payment method
• Electronic  (e-mail) - 48 hrs based on the payment method
• Physical – 5-7 working days

Resending a voucher:

Agent will consult with the below to resend a voucher.  If it is an SMS voucher then agent must get an alternative contact number from the client in order to resend:

• SMS – Godwin
• Physical – Godwin
• Electronic – Voucher supplier (Yuppie Chef –Godwin)