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WARRANTY APPLICATION & QUALIFICATION
 
12 Month Limited Warranty
To qualify for SterKinekor Entertainment’s (“SKE”) warranty consideration the product must be returned to the point of purchase with original proof of purchase. SKE’s standard product warranty period for a PlayStation is 12 months.
 
Types of warranty considerations:
Option 1: Repair
  • Repair of faulty PlayStation is available to all consumers within a twelve month period of PlayStation purchased
Option 2:  Exchange
  • Exchange of PlayStation is available, in limited instances and pending SKE’s written authorization, to all Retail Outlets within a six month period of PlayStation purchased.
Option 2: Refund
  • A refund is available to all consumers within a six month period of PlayStation purchased, once an authorization number has been issued by PARTSERVE (the approved warranty/repair centre for Sony).
 
In warranty – (from month 1 to 6 from date of purchase)
 
  • If the PlayStation 4 system or any of its components sold with the PlayStation 4 system pack (A PlayStation 4 system pack consists of: a PlayStation 4 system, Dual Shock 4 wireless controller, Mono headset, HDMI Cable, USB cable, AC power cord and any games that are part of a bundle, Packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:
 
  • If the PlayStation 3 system or any of its components sold with the PlayStation 3 system pack (A PlayStation 3 system pack consists of: a PlayStation 3 system, Ethernet cable, Dual Shock Controller, Power cable, USB cable, Composite AC cable and any games that are part of a bundle, Packaged in the original box),has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:
 
  • If the PlayStation 2 system or any of its components sold with the PlayStation 2 system pack (A PlayStation 2 system pack consists of: a PlayStation 2 system, power cable, controller, AV cable and any games that are part of a bundle, Packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:
 
  • If the PlayStation Portable (PSP) system or any of its components sold with the PSP system pack (A PSP system pack consist of:a PSP, headphones with remote control, MS 32Mb, soft carrying case & strap, AC adaptor and Battery pack, packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect the Retail Outlet is to do the following:
 
 
 
  • If the PlayStation Vita (PS Vita) system or any of its components sold with the PS Vita system pack (A PS Vita  system pack consist of: a PS Vita, AC cable, AC adaptor, USB Cable, packaged in the original box), has been returned within the first six months of purchase due to and  alleged defect.
In warranty – (from month 7 to 12 from date of purchase)
 
If the PlayStation is defective from month 7 to 12 from date of purchase the PlayStation must be returned to PARTSERVE, by the Consumer for a refurbished unit. 
 
This warranty is void if the PlayStation has been damaged by the consumer, for example:
  • Water damage
  • Illegal chipped unit – warranty becomes void immediately
  • Dropped unit
  • Unit that has been tampered with/opened
  • Casing broken/chipped
  • NOT LIMITED TO THE ABOVE LIST ONLY
N.B.       -              Peripherals are not repairable.
-              Retailer’s may under no circumstances exchangeDual Shock Controllers from existing PlayStationSystems console stock.
 
It is up to the Consumer or Retail Outlet  to take any damaged PlayStationSystem to PartServe, for exchange or repairs.
 
 
NB:  The Consumer must provide PartServe with:
 
  1. Original Proof of Purchase
  2. PlayStation system
 
 
All warranties will be void if the PlayStation system, Dual Shock Controller or Peripherals have been modified, damaged, mishandled or misused.  Other than as set out herein, no warranties whatsoever express or implied are given.
PARTSERVE Service Centre Contact Number:  0861 773 783
NB.  PartServe do not repair/exchange software under any circumstances.
Article ID: 163, , Modified: 9/17/2014 at 4:40 AM

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