Call Transfer Procedure

Call Transfer Procedure

Agent will screen the call and confirm the below first before the transfer happens:

• Reason for the call
• Company name
• Name / Surname
• Check if the intended recipient is available
• Transfer once the intended recipient is available give the go ahead
• If the intended recipient is not available then they will take a message and e-mail the intended recipient
• Alternatively supply the call with an e-mail address for the intended recipient