Website Customer Survey Template

We are really keen on providing the best customer service possible and your feedback will help us get there.

Please rate your email interaction with _______ on _______. On a scale of 1 to 10 (1 being the lowest and 10 being the highest) 

1. How good was the consultant's email response time ? -

2. How well did the consultant understand your query? -

3. How well did the consultant address your questions raised ? -

Optional:  What suggestions would you give us to improve our contact centre?

Thank you for assisting us with our survey.